Babywise Support
Need help, found a bug, or have an improvement idea? Contact us directly and we'll help.
Contact and feedback
Email us for account or technical support, or use the short feedback form for anything you'd like us to improve.
Quick help
I can’t sign in
Confirm you have an internet connection, then try the same sign-in method you used when creating the account. For email sign-in, request a new code and check the spam folder. If the problem continues, email support and include the exact message shown on screen.
Notifications aren’t arriving
In Babywise, open Settings and turn on Notifications on this device. Then open iPhone Settings → Notifications → Babywise and allow notifications. Each caregiver controls notifications separately on their own device.
How do I connect another caregiver?
The existing caregiver can open Settings → Family sharing and create a partner code. On the other caregiver's account, enter that code in the same section. Codes expire after 24 hours.
The app is showing old information
Check that Settings shows Connected. Close and reopen the app once. If the information still differs between caregivers, email support before deleting or recreating either account.
Account deletion
You can permanently delete your account inside the app: open Settings → Account → Delete account and data. If you cannot access the app, email support from the address associated with your account.
Babywise provides tracking and general educational guidance. It is not medical advice. Contact your pediatrician or local emergency service for medical concerns.
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